Refund Policy

At The Lounge Label, we want you to love every cozy piece you order. If something isn’t quite right, we’ll do our best to make it right.

Returns & Exchanges

We gladly accept returns or exchanges within 30 days of delivery.
Items must be unworn, unwashed, and in their original packaging/condition.
To begin a return or exchange, please contact us at shoptheloungelabel@gmail.com with your order number and reason for return.

Refunds

Once your return is received and inspected, we’ll send you a confirmation email.
Approved refunds will be processed back to your original payment method.
Please allow 7–10 business days for the refund to reflect, depending on your bank/payment provider.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing, or incorrect, contact us within 7 days of delivery.
We may issue a full refund or send a replacement item at no extra cost.
Please include photos or details to help us resolve the issue quickly.

Non-Returnable Items

Sale items, gift cards, and personalized/customized items are final sale and cannot be returned or exchanged.
For hygiene reasons, worn loungewear and accessories cannot be returned.

If you have questions about your order, returns, or refunds, reach out anytime: shoptheloungelabel@gmail.com

We’re committed to ensuring you feel cozy, stylish, and confident when shopping with The Lounge Label.